Consider this scenario:

One of your Customer Service Representatives (CSR) receives a call from a new customer, who peppers the CSR with a series of questions concerning a delivery. As the CSR digs through a labyrinth of computer file folders to locate the invoice, the customer becomes more and more irritated with the delay.  The result – one upset, frustrated, and possibly former customer.

Using DocLib, your business can be more responsive to customer needs.  A quick search from the desktop gives your CSRs near-instant access to the documentation to and from your AR/AP staff, shipping and receiving, logistics, even quality control. 

As the front line for your company, DocLib gives the CSR the power to access information and respond quickly to a customer - connecting to an invoice, packing slip, bill of lading, faxed order request, MSDS, specification sheets, work orders, receipts or any other document. The customer’s questions can be answered virtually immediately, with a copy shipped via email or fax in seconds.  Even documents in process can be located quickly through DocLib’s Workflow module.

DocLib helps your staff to provide responsiveness and trust – the result is a happy – and repeat – customer.