CUSTOMER SERVICE AND ORDER PROCESSING AUTOMATION SOFTWARE

IMPROVED ORDER ACCURACY ELIMINATES HUMAN ERRORS

Improve order accuracy with advanced order processing automation. Ensure accurate pricing, check customer credit,  and deliver your customer orders without human intervention or processing errors. DocLib can automate the entire process from the time you receive a purchase order right through to fulfillment in your warehouse. Improve your overall customer experience.

customer-service-01-minAutomate OCR capture of customer purchase orders.

customer-service-02-minCross-check line item pricing versus an acceptable cost range.

customer-service-03-minGain immediate visibility of orders by customer and sales representative.

customer-service-04-minMove the order through your system based on your business rules and processes.

customer-service-05-minAutomatically generate sales orders in your ERP to eliminate data entry.

customer-service-06-minWorkflow history provides a complete audit trail of the order process.

Achieve the Level of Automation that Is Right for You

Free your sales resources from paperwork and data entry to allow them to focus on growing your business. Customer purchase orders can be scanned and important information extracted. Check pricing versus preset profit thresholds. Automate credit and order approval process, then route orders to management for exceptions.

DocLib allows you to automate the entire order processing process or start small by going truly paperless. Each option is a step that leads you to business process automation.

Option #1: Going paperless

Eliminate the need to file copies of customer purchase orders, shipping documents, bills of lading, packing lists, and any other order process documentation. Documents are stored alongside images of documents created by your ERP system. All documents are stored in a secure database with revision control, detailed history, and built-in user-level security.

Option #2: Basic level of customer service automation

Scan customer purchase order and use optical character recognition (OCR) to extract key items such as purchase order number, ship to address, item part number, quantity, and price. DocLib will compare that data to the values in your ERP system. The software will highlight any price differences and obtain approval for the purchase order through an automated workflow before entering the sales order.

Option #3: Advanced level of order processing automation

Automate every step of your order processing. Scan customer purchase orders and use optical character recognition (OCR) to extract key data and compare your customer’s pricing to your ERP system. Highlight any price discrepancies and automatically route for management approval. Once approved, the customer sales order is automatically created in the ERP system and moved through your system.

SCAN INVOICE  →
VERIFY DATA  →
AUTOMATE APPROVALS →
MANAGE EXCEPTIONS  →
UPLOAD ORDER →
DIGITAL ARCHIVE

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